In the rare event your order is lost in transit, please contact our customer support team. We will investigate and ensure you receive a replacement or a full refund.

As per RBI guidelines, card tokenization ensures your card details are stored securely. You can save your tokenized card for faster checkouts in future orders.

If your order is lost in transit, please contact our customer support team immediately. We will investigate the matter with our logistics partner and ensure you receive either a replacement order or a full refund within 7–10 business days.

delivers to most pin codes across India. You can check if delivery is available at your location by entering your pin code at the checkout page. We deliver to all major cities and towns.

Yes! If you live outside India, you can place an order on Nayab.co.in and get it delivered to an address within India. Please ensure the shipping address is a valid Indian address. Payment can be made through international cards or other supported methods.

Nayab offers free shipping on all orders across India. No additional shipping or delivery charges are applicable for domestic orders. For international deliveries, shipping charges may apply.

Orders are typically delivered within 5–7 business days from the date of order confirmation. Delivery timelines may vary depending on your location and product availability. You will receive a tracking link via SMS/email once your order is dispatched.

Yes, a valid government-issued ID proof (such as Aadhaar Card, Passport, or Driving License) may be required at the time of delivery for verification purposes, especially for high-value jewellery orders.

Yes, as per government regulations, a PAN Card is mandatory for purchases above ₹2,00,000 (2 lakhs) in a single transaction. This is required for tax compliance under the Income Tax Act.